Burgon Tool Steel is a distributor and processor of tool steel located in Portsmouth, NH that has been in business since 1971. In 2007 and 2008 we opened new facilities in Nashville and Chicago. We pride ourselves on offering the highest levels of customer service and in processing, selling and shipping metals in the most efficient manner possible.

The biggest asset at Burgon Tool Steel is our team of motivated and dedicated employees. We provide a work environment that is challenging, fast-paced and fun. You provide an eagerness to learn, a spirit that “good enough” never is and the ability to work as part of a team, and together, we will continue to provide our customers with the outstanding level of customer service that distinguishes Burgon Tool Steel from the rest.

If Burgon Tool Steel sounds like a place you’d like to call home, email or fax us your resume. e.booth@burgon.com

Current Employment Opportunity

Customer Service/Inside Sales
Burgon Tool Steel, a leading processor and distributor of specialty metals serving the tool and die industry is currently seeking a customer service/inside sales rep with strong selling and communication skills.

This position requires excellent verbal and communication skills and the ability to work in a fast-paced environment with a consistently high energy level and positive attitude. This position will also require you to have a general understanding of the metal fabrication industry as well as Burgon’s products, market approach and sales policies.

Responsibilities to include:

• Build thorough product knowledge of our products and a good knowledge of Burgon’s systems. Training will be provided.
• Use product knowledge to accurately quote prices.
• Up-sell products using features and benefits.
• Accurately process orders via phone, fax and email and execute customer requests.
• Think through complex situations and use good judgment to make decisions on how best to serve customers’ needs.
• Input pertinent information into Customer Relationship Management software to enable data mining for vertical product opportunities, competitive information and closing the communication loop with other teams.
• Develop Relationships with end user, channel partners and Burgon field sales team members.

The successful candidate will have:

• Math skills with strong attention to details.
• Good technical aptitude to understand and then sell the benefits of a technical product or service.
• The ability to work independently and make good business decisions in ambiguous situations.
• The ability to work in a team-based environment while possessing the ability to be self-driven and operate under minimal supervision.
• Excellent communication skills including the ability to interact via telephone in a positive manner with the customer.
• Intermediate computer skills with the ability to use Microsoft Word and Excel.
• Prior experience in sales and an aptitude for sales of technical products.
• High School graduate required and a 2 year College program or the equivalent of 4 years of new business development, lead generation, and telephone or general sales experience preferred.